Career Opportunities

TOM - needs description

Business Development Intern

Chicago, IL (remote)

Who We Are

OpenMarkets is changing the way healthcare equipment is bought and sold. We’re a one-of-a-kind, SaaS (Software-as-a-Service) powered platform, linking hospitals, health systems and doctors’ offices with manufacturers and suppliers big and small.

If you’re interested in working in a startup environment and passionate about changing the healthcare industry, we would love to meet you. We will support you with the right balance of structure, autonomy and leadership - things uniquely possible at a growing startup environment.

Essential Duties and Responsibilities

  • Research and generate lists of potential customers
  • Assist in marketing campaign creation and execution
  • Apply sales techniques to follow up with inbound leads

Requirements

  • Bachelor’s degree in (or currently in pursuit of) Business or similar field
  • Experience as a sales/marketing intern and/or prior cold calling experience is a plus
  • Exceptionally strong verbal and written communication skills
  • Results-driven personality
  • Ability to be a self-starter in a fast-paced environment
  • Excellent time management and prioritizing abilities
  • Ability to perform repetitive tasks with only a small margin of error
  • Basic data analytic techniques using Microsoft Excel

Apply Now

We want everyone OpenMarkets believes that we can only make healthcare work for everyone if we get everyone to work on it, which means that we are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Customer Success Analyst

Remote available, Chicago preferred

Remote position available, local preferred.

OpenMarkets’ Customer Success team are passionate about helping our customers succeed. They ask the tough questions that uncover new opportunities for delivering value, and build relationships far and wide within organizations.

We are currently seeking aspiring leaders to join our Customer Success team working with healthcare equipment suppliers, including companies like Philips, STERIS, Medline and more. 

Primary Responsibilities:

  • Support the customer success team with key data, insights and analysis
  • Develop trust and learn about equipment suppliers’ business needs
  • Collaborate and communicate with internal stakeholders regarding portfolio changes and updates
  • Prepare packets for formal business reviews each quarter, with meaningful and comparative data insights that will improve future performance
  • Closely monitor platform activity during intervening periods to identify at-risk clients
  • This entry level role has the potential for promotion to Customer Success Manager

Preferred Skills:

  • A bachelor’s degree
  • 1 year of experience working in account management or customer service
  • Curiosity and hustle to understand customer needs and provide creative solutions to solve for them
  • Knowledge of (or interest in) learning about healthcare purchasing
  • Ability to collaborate effectively with colleagues for the benefit of the customer
  • Experience working with data in Excel

What We Offer:

  • Competitive salary, with incentive-based pay
  • Full healthcare benefits (medical, dental, vision)
  • 401k retirement plans with 4% match
  • Generous paid time off policy
  • Maternity/paternity leave options
  • Free coffee, tea, and snacks each week
  • Free in-building gym membership

Apply Now

We want everyone OpenMarkets believes that we can only make healthcare work for everyone if we get everyone to work on it, which means that we are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Customer Success Manager

Remote available, Chicago preferred

Remote position available, local preferred.

Our Customer Success team supports our customers as they transition from the sales process into active users of our products.  Our ideal candidate will lead our Supplier Success team working with healthcare equipment suppliers, including companies like Philips, STERIS, Medline and many more.  The role is responsible for a broad range of tasks such as maintaining and growing customer relationships, networking, implementing success programs, contributing to sales, onboarding and training customers and minimizing churn. 

Successful candidate must be social, analytical, possess an aptitude for learning and software and be able to communicate clearly and effectively.  They will engage often with customers, maximize value and managing strategies to better serve our customers.

Primary Responsibilities:

  • Be the day-to-day face of OpenMarkets to a dedicated portfolio of supplier customers
  • Lead the on-boarding process for all new Supplier customers
  • Analyze data to improve and nurture the customer experience
  • Collaborate with sales and marketing colleagues to facilitate a smooth onboarding process and ensure timely deliverables of data and marketing material
  • Conduct formal business reviews each quarter and sharing meaningful, comparative data insights that will improve future performance
  • Closely monitor platform activity during intervening periods to identify at-risk customers, as well as providing coaching and best practices.
  • Aid in product design and development

Preferred Skills:

  • Experience working within healthcare or health-tech
  • Self-driven and proactive mindset
  • 2+ years of experience working in account management or customer service
  • Demonstrated success in building deep, meaningful relationships
  • Curiosity and hustle to understand customer needs and provide creative solutions to solve for them
  • Strong strategy and problem-solving skills (e.g., identifying customer needs, creating mutually agreeable plans, managing relationships w/ diverse stakeholders, solving issues collaboratively)
  • Knowledge of (or interest in) learning about healthcare purchasing
  • Ability to collaborate effectively with colleagues for the benefit of the customer
  • Experience using Salesforce and working with data in Excel

What We Offer:

  • Competitive salary, with incentive-based pay
  • Full healthcare benefits (medical, dental, vision)
  • 401k retirement plans with 4% match
  • Generous paid time off policy
  • Maternity/paternity leave options
  • Coffee, tea, and snacks each week

Apply Now

We want everyone OpenMarkets believes that we can only make healthcare work for everyone if we get everyone to work on it, which means that we are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Marketing Intern

Chicago, IL (remote)

Who We Are

OpenMarkets is changing the way healthcare organizations buy and sell medical equipment. We’re a one-of-a-kind, Software-as-a-Service powered platform, linking hospitals, health systems and doctors’ offices with manufacturers and suppliers big and small.

If you’re interested in working in a startup environment and passionate about changing the healthcare industry, we would love to meet you. We will support you with the right balance of structure, autonomy and leadership - things uniquely possible at a growing startup environment.

Essential Duties and Responsibilities

  • Create targeted marketing campaigns focused on building brand awareness, driving credibility and generating leads
  • Manage the delivery of email communications including promotional emails, nurture campaigns, newsletters and event triggered emails
  • Develop content to tie digital marketing initiatives into overall integrated marketing plan and help maintain internal calendar of all programs
  • Leverage web analytics to track, measure, and provide value-added reporting on KPIs of marketing activities

Requirements

  • Bachelor’s degree in (or currently in pursuit of) Marketing or similar field
  • Strong project management skills and ability to multi-task
  • Self-starter and able to work independently
  • Ability to remain flexible, open-minded & handle changing priorities and tight deadlines
  • Strong writing, editing, and overall English grammar skills
  • Familiarity with social media platforms, especially LinkedIn, Facebook, and Twitter

Apply Now

We want everyone OpenMarkets believes that we can only make healthcare work for everyone if we get everyone to work on it, which means that we are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Product & Data Intern

Chicago, IL (remote)

Who We Are

OpenMarkets is changing the way healthcare organizations buy and sell medical equipment. We’re a one-of-a-kind, Software-as-a-Service powered platform, linking hospitals, health systems and doctors’ offices with manufacturers and suppliers big and small.

If you’re interested in working in a startup environment and passionate about changing the healthcare industry, we would love to meet you. We will support you with the right balance of structure, autonomy and leadership - things uniquely possible at a growing startup environment.

Essential Duties and Responsibilities

  • Facilitate the curation of the OpenMarkets directory of 50,000+ products by reviewing, researching, and editing products added daily to ensure accuracy and completeness
  • Process catalog submissions from new OpenMarkets Suppliers – normalizing their product information into our directory while ensuring the content meets the client’s expectations
  • Perform analysis using both our product directory and historic purchase data to create market share reports for our supplier clients based on the categories they serve
  • Assist in the onboarding of new enterprise budgeting software clients by provisioning users, setting up user permissions and creating/maintaining custom fields
  • Perform other insightful data analysis and customer-focused projects as needed

Requirements

  • Currently enrolled in or recently graduated from a bachelor’s degree program in a related field
  • Detail-oriented, reliable, and comfortable working on your own with minor supervision
  • Ability to perform repetitive tasks with only a small margin of error
  • Basic data analytic techniques using Microsoft Excel

Apply Now

We want everyone OpenMarkets believes that we can only make healthcare work for everyone if we get everyone to work on it, which means that we are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now