Robert Packer Hospital - Guthrie Clinic

OpenMarkets Coaches Guthrie Health Through a Simple, Seamless Upgrade of Their Capital Procurement Process

Guthrie Health, a 100-year-old rural health system, onboarded its 4 hospitals and 38 non-acute care centers in just 3.5 months to the OpenMarkets platform, which was customized to fit their unique needs.

At Guthrie Health System, the capital process was decentralized, paper-based, and reactive. It was a process that led to time-consuming requests, misplaced paperwork, multiple lines of fractured communication, and overall inefficiency.

Guthrie recognized it needed to change the process. With requests spanning over 300 unique categories in equipment, services, construction and more, it was near impossible to run a standardized capital process—each part of the health system was separate and consisted of individual processes for procurement.

Guthrie needed to centralize the way capital was procured, with the goal of saving both time and money in the process. In addition, with the large number of users who request capital, Guthrie needed a system that would fulfill the needs of a diverse set of stakeholders and workflows.


The Solution: OpenMarkets CAP Connect

Guthrie partnered with OpenMarkets for their full capital budgeting and requisitioning software, CAP Connect™. With a built-in product directory, customizable tracking tools for finance, and enhanced user permissions schema, OpenMarkets delivered a solution that exceeded expectations.

Users can easily review Capital Equipment Form (CER) information and quotes, as well as communicate together on the platform. Guthrie was able to customize forms and approval processes to fit their unique needs, whether it be for construction and project related requests, purchased services, standard purchases, or equipment trials.


Because of OpenMarkets Guthrie Health:

  • Centralized the health system’s workflow across 200+ users
  • Improved operations with customized forms and approval processes
  • Removed wasted time and money
  • Reallocated resources back to patient care
  • Gained real-time insight to needs across the system



“We knew we needed to improve our approach to the capital requisition and tracking process. This process had to be streamlined so we could better support finance and supply chain teams, operational managers, and administration. We also needed to report more clearly to governance our decisions in capital allocation and capital planning. But we simply didn’t have the tool.

OpenMarkets changed that for us, as they walked us through the capital process improvements in a straightforward, measured way. We were able to quickly align finance, operations, and supply chain leaders; and we trained over 200 users.

The impact has been tremendous. We are aligned on the information that our governance committee now uses to set priorities on capital spending, and we can see real-time capital needs across the system. It’s remarkable how much more transparency and visibility we have. The financial impact is beyond our expectations, and everyone is happy with how much waste we have removed from the process—saving us both time and money.”

– Julie Godfrey, VP of Finance at Guthrie



In just over three months, Guthrie went live with OpenMarkets CAP Connect™. A big piece of that rapid implementation was a simple functionality for all stakeholders, unlimited licenses, a flexible platform customized to their unique needs, and a detailed implementation process overseen by OpenMarkets consultants who coached users along their onboarding journey.

Today, Guthrie’s capital process is admirable, and Guthrie has become a robust user of OpenMarkets, utilizing the following, in addition to CAP Connect:

  • OpenMarkets Exchange™ to save on equipment purchases and sell used equipment
  • OpenMarkets Optimizer™ to help find the best price on equipment

Guthrie has achieved a positive ROI.



Before OpenMarkets

After OpenMarkets

Capital Process

Decentralized & Reactive

Organized & Proactive

Time Required to Find a Capital Request

30 Minutes – Multiple Days

1–2 Minutes

Data for Proactive Strategic Sourcing



Additional Savings




Guthrie Health System is just one of several large health systems recently onboarded to the OpenMarkets platform. Bon Secours Mercy Health, Yale New Haven, and Aspirus have all streamlined their capital planning process by building a custom equipment formulary inside OpenMarkets Exchange Premium.

To learn more, request more information here.

About Author

Casey Kearney
Casey Kearney

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