Nobody plans in a spreadsheet by choice

Nobody plans in a spreadsheet by choice

Last month we found out why. We spent close to three hours in a room with the people who run capital equipment at a large IDN, mapping their process from the first sign of a need to the purchase order. They run it well. Their approval tool has been in place for years,...
We turned our clinicians into part-time buyers

We turned our clinicians into part-time buyers

A field note on the administrative work that migrated into clinical hands, and how to find it in your own organization I have asked a lot of nurse managers to walk me through how equipment actually gets requested at their hospital. Most of them open their inbox. It is...